Sending money on Hami Express mobile app or web is easy as 4 easy steps
You can pay your transfer using both Visa and MasterCard Debit.Sorry, we don't accept credit cards
Hami Express platform only support Visa or MasterCard Debit cards.
Cancel a transaction
You can cancel most transfers, if the recipient has not received the funds.
To cancel a transfer, follow these steps:
If you cancel your transfer on the same day that you’ve sent funds, it’s likely that you will be refunded within 24 hours. For cancellations made the next day and beyond, refund timelines may vary depending on how far along your transaction is in the transfer process.
Right to refund
"You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Hami Express does not forward the money received from You within 2 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by You within 48 hours of the date of the receipt of the funds from You unless otherwise instructed by You. If Your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of Your money. If You want a refund, you must send an email to customer support at email@example.com
Occasionally we will request you to verify your identity. This is to keep you safe and ensuring you are the only one with access to transfer funds from your account and to comply with anti-money laundering rules. For your convenience, we will use the information you provide when you link Hami Express to verify your identity electronically. However, in some cases we may need additional documentation. The type of documentation we ask for depends on where you are sending money from.
Documents we may ask for include:
There are some instances where we may ask about the nature of your remittance. We know that sharing this information can feel uncomfortable, but our goal is to protect you, while meeting regulatory obligations.
We work hard to protect your information and to ensure your peace of mind and have a robust security system to keep you safe around the clock.
If you encounter an unauthorized charge from Hami Express, please contact us immediately so we may secure your account and investigate the activity at firstname.lastname@example.org